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Last Updated on 06/24/2013
AT&T Cell Phones: How Do I Update Samsung Captivate (SGH-i897) Phone from Android 2.2 (Froyo) To Android 2.3 (Gingerbread) using Kies Mini On My Window's PC?
Samsung Captivate™ Android 2.3 Upgrade
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Back Up Your Information
Please ensure that all critical information has been Backed Up before applying this upgrade.To backup contacts, messages and help to reinstall third party applications click here.
Click here for help to back up all data such as your pictures, music, videos etc... prior to performing the upgrade.
If needed please remove your microSD memory card before you start the upgrade process.
Requirements
COMPUTER
- Desktop/Laptop Computer Running Either Microsoft Windows 7, Vista, or XP.
- All Firewall & Anti-Virus Programs Should Be Disabled.
- Administrative Privileges Required To Download & Install Software Including Drivers.
- An Available USB Port On The PC That Supports 2.0 USB.
- Windows Media Runtime 11 (automatically installed by Kies Mini if not present).
PHONE
- Fully Charged Battery.
OTHER
- USB Data Cable (Included In Retail Box) Note: this is the same cable used to charge your device.
Step 1: Obtaining Kies Mini
Please skip to step 3 if you have previously downloaded and upgraded your Captivate (SGH-i897) using Kies Mini.Note: An automatic upgrade (to the latest version) may occur when Kies Mini is launched.
- To obtain a copy of Kies Mini for the PC, click download button below.
- Save the file to a specified location. We recommend Desktop for
easy access.
Step 2: Installing Kies Mini
Important! We highly recommend that you uninstall all Samsung software or drivers from your PC before beginning the Kies mini installation..
- Double click the Kies Mini file
. The program will then extract files
- Location and language is selected by default. Verify that the selection is correct and click Next.
- Read over the license agreement. Check "I accept the terms..." Click Next.
- Kies Mini will begin installation.
Note: Windows Media Runtime 11 is needed to upgrade your device. If Windows Media Runtime 11 is not detected, Kies Mini will now download and install.
- Please Check "Yes, I want to restart my computer now" and then click Finish to restart your computer.
Step 3: Configuring Device/Driver Install
While the computer is restarting, we will need to configure your devicePlease follow the steps below.
- Enable USB Debugging on your phone. To do this press the Menu key. Then go to Settings > Applications > Development > USB debugging. Touch Yes/Ok when prompted.
- Once the computer has restarted, plug the USB cable into the phone first and then into the computer. The computer should detect new hardware and install the drivers automatically.This may take a few moments.
- When finished unplug the device from the computer.
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Step 4: Device Upgrading
Note: Your PC must be connected to a live internet connection to upgrade your device using Kies Mini.
Please ensure that all critical information has been Backed Up before applying this upgrade.
To backup contacts, messages and help to reinstall third party applications click here.
Click here for help to back up all data such as your pictures, music, videos etc... prior to performing the upgrade.
- Open Kies Mini. Connect to your PC using your USB cable.
Note: An automatic update to Kies Mini may occur when Kies Mini is
launched.
- Click on Phone Upgrade.
- Read over the Caution statements. Check "I have read and understood the preceding information". Click the Upgrade button.
Note: The current version listed below may be different depending on your device.
- Kies Mini will upgrade your Captivate (SGH-i897) automatically.
- Kies Mini is upgrading the firmware on your device.
Warning! Do not disconnect your mobile phone from your PC or power the PC off. If interrupted your device could become inoperable.
Note: Please wait until your phone reboots completely and the Android idle screen is displayed (shown Below) on your Captivate SGH-i897 before removing the USB cable.
- Click the Ok button to finish.
- USB Debugging should be disabled on your device. To do this, press the Menu key > Settings > Applications > Development > and touch on USB debugging to remove the check mark.
- Now you can transfer the content you backed up earlier to your upgraded device.
To restore contacts, messages and help to reinstall third party applications click here.
Click here for help to restore data such as your pictures, music, videos etc... that was backed up prior to performing the upgrade.
Release Notes
Android Gingerbread Highlights
New User Features
- Download Management.
- Intuitive Text Input.
- New layout for larger fonts and easy inputs
- Word prediction. Multi-touch for numerical input (Shift + Numbers)
- One-touch Word Selection and Copy/Past
UI Improvements
- Fixed Top-menu in Gmail.
- Voice Search added into the search categories.
- Vertical play mode added for YouTube.
New Developer Features
- Enhancements for Game.
- 3D Graphic driver updates
- Additional Khronos standard such as OpenSL ES, EGL for better multimedia performance
- Concurrent Garbage Collector technology imbedded to reduce lags in playing games
Common Questions
General Questions:
- Does the I897UCKK4 upgrade contain an operating system upgrade to Android 2.3 (Gingerbread)?
- Yes. KK4 contains the Android Gingerbread upgrade.
- Can I upgrade directly to KK4 from any previous released software for the Captivate (SGH-i897)
- Yes, Kies Mini will automatically upgrade to KK4 form any previously released software.
- Will Kies Mini work on my Mac?
- Currently, there is no support at this time for Apple computers.
- Can I take my phone to an AT&T store for the upgrade?
- No, stores do not have the proper tools to perform software upgrade.
- Can I use Kies 2.0 to perform the upgrade?
- Only Kies Mini is supported within the United States. Kies is not recommended nor officially supported on Galaxy S phones in the US. If you have a previous version of Kies, it is recommended to remove it entirely before installing Kies Mini.
- What are the capabilities of Kies Mini?
- Kies Mini is a computer software tool which performs upgrades for a phone.
- What are risks for performing the upgrade?
- This upgrade has been thoroughly tested by Samsung and AT&T to be compatible with Captivate devices running previous versions of the released software. Customers who are running unsupported operating systems (e.g. those that are rooted or have not been received from AT&T and Samsung) should move forward at their own risk.
- When I try to upgrade the device, I receive an error message. What should I do?
- If you have Internet Explorer 9 installed, this could cause Kies Mini to display an error regarding a fault in wininet.dll. You can remove IE9 in Programs & Features>View installed updates, click on Internet Explorer 9 and select Yes. After the upgrade, you may reinstall IE9. When more information is available, this FAQ will be updated.
Kies Mini Does Not Detect The Phone:
- Depending on the amount of data stored in the phone memory, this could impair Kies Mini's ability to detect the device. It may be necessary to remove the microSD card (Requirements). Should problems persist, the internal memory may need to be purged. Backup all desired data (using instructions provided above) and then go to Menu>Settings>Privacy >Factory Data Reset. Follow the onscreen instructions and after reboot, attempt to connect to Kies Mini.
- The Media Scan process could produce a loop if connected while in progress. If this occurs, disconnect and power cycle the device. Wait until the device fully boots and the process is finished before connecting again.
- When the handset goes into download mode instructed by Kies Mini, additional drivers need to be installed. A timeout may occur from the time the drivers install until Kies Mini can detect. Should this occur, close Kies Mini and remove the cable. Next, remove the battery cover and battery. Afterwards, insert the battery, place the cover back on, and power on the device. When the device reboots, connect the data cable and open Kies Mini.
Connection Lost:
- Kies Mini contains an update feature which will download the latest copy of Kies Mini. If you are experiencing problems with the connection, simply close out of Kies Mini and reopen it. At that time, it should check for updates.
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